Our Policy

Privacy Policy – Eternity Aroma Gh

Effective Date: 8th February 2025

At Eternity Aroma Gh, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our store and website.

1. Information We Collect

We may collect and process the following types of personal data:

Personal Details: Name, email address, phone number, and billing/shipping address when you make a purchase or sign up for updates.
Payment Information: We use secure third-party payment processors and do not store your financial details.
Browsing Information: IP address, browser type, and device details collected through cookies and similar technologies to improve website functionality.
Communication Records: Emails, inquiries, and feedback submitted to us.

2. How We Use Your Information

We use your data to:

Process and fulfill orders, including delivery and transaction verification.
Provide customer support and respond to inquiries.
Send promotional offers, updates, and personalized recommendations (with your consent).
Improve our website, services, and product offerings through analytics and customer feedback.
Ensure security and prevent fraudulent transactions.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

Service Providers: Trusted third-party partners (e.g., payment processors, delivery services) who help us operate our business.
Legal Authorities: If required by law or to protect our rights, customers, or business.

4. Cookies and Tracking Technologies

Our website may use cookies to:

Enhance user experience by remembering preferences.
Analyse website traffic and improve functionality.
Personalise content and marketing messages.

You can manage or disable cookies in your browser settings, but doing so may affect website performance.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Our website uses encryption and secure payment gateways to safeguard sensitive data.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications at any time.
Request details about how your data is used.

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing your information.

8. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on our website with an updated effective date. Continued use of our services after updates signifies acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Email: [email protected]

By using Eternity Aroma Gh’ services, you acknowledge that you have read and agreed to this Privacy Policy.